Q: How can I access my reservation online or by phone?
A: Access your reservation online and select ‘My Reservation’ or contact us toll free at 888-961-5000
Q: Do you offer corporate rates or discounts?
A: Yes, The Grove Hotel does offer negotiated rates for qualifying corporate travelers. At the time of your reservation, ask our reservation staff if your company currently has a negotiated rate established, or ask your company’s business travel department for the specific access code. If you are interested in a negotiated rate, our sales department would be happy to discuss pricing and contracting with you. Contact us at [email protected][email protected]
Q: What is the minimum age to check in/stay at the hotel?
A: The minimum age to check in to the hotel is 18. As per Idaho state law, you must be 21 years old to order alcoholic beverages when placing a room service order or at The Bar or Trillium Restaurant.
Q: What is your reservation guarantee/cancellation policy?
A: All reservations require a valid credit card in order to guarantee your room unless otherwise arranged as part of a contracted group block or master billing method. The hotel’s standard cancellation policy is 24 hours prior to your arrival date in order to avoid a penalty. Some reservation types may carry different guarantee, prepayment or cancellation policies and can be viewed in the rate details or on the details of your confirmation letter.
Q: What methods of guarantee do you accept for a reservation?
A: The following credit card types can be used to guarantee your reservation: American Express, Carte Blanche, JCB, Diner’s Club, Discover, MasterCard or VISA.
Q: Will my credit card be charged when I make a reservation?
A: No, your credit card will only be charged if booking a reservation type requiring pre-payment at time of booking. Upon arrival, our front desk staff will obtain a credit card authorization for anticipated charges during your stay, but you may switch to an alternate method at departure to pay for your stay.
Q: Can I pay for my charges using a debit card?
A: Yes, at the time of arrival, our front desk staff will obtain authorization for anticipated charges during your stay. Upon departure, your debit card will be charged for the actual balance of charges, and we will release the “hold” on your debit card to your bank. Please note, it may take up to 7-10 business days for acknowledgment by your bank to show the held funds released on your account.
Q: What if I need to depart earlier than my scheduled departure date?
A: Upon arrival, you can alert our front desk staff of your new departure date, and they will be happy to modify your stay details at that time. Please note, if your plans do change and you need to depart earlier (after confirming at check-in), an early departure fee in the amount of up to one-night room & tax may apply.
Q: Do you offer connecting and/or adjoining rooms?
A: Yes, The Grove Hotel offers several room combinations that include connecting or adjoining rooms. Most of these options include a King Deluxe room that connects with a Two Queen Deluxe room type. Additionally, some suites connect with other room types. Please contact us in order to add this request to your reservation in advance, and we will do our best to accommodate it.
Q: Do you offer cribs, rollaways in the room? Is there a charge?
A: Yes, we have cribs and rollaways available. There is a charge of $25 per night for rollaway rental, however cribs are available at no additional charge. Please contact us to request this option and we will gladly note this on your reservation. Please note, due to some floorplan configurations and for local fire department code we are unable to honor rollaway beds in some rooms.
Q: Do you allow pets?
A: No, The Grove Hotel has a no pet policy, with exceptions made for service animals for guests traveling with disabilities.
Q: Do you have smoking rooms?
A: No, The Grove Hotel is a 100% non-smoking property.
Q: Are there Jacuzzi tubs in the suites?
A: Our King Tower Suites with Jetted Tubs offer deep soaking tubs with jets.
Q: Can I get an early check in, or request a late check out?
A: While we can’t guarantee that your room will be ready prior to our standard check in time of 4:00pm, we will absolutely do our best to accommodate your request. Please contact us and advise of your requested early check in time and we will share your request with our front desk as they prepare for your arrival. Please inquire with our front desk staff regarding late check out availability on the morning of your departure.
Q: Do you honor the government per diem room rate? Do you offer military rates?
A: The Grove Hotel does offer government room rates based on hotel availability. Please ask for the government per diem rate when making your reservation or check for the government rate online for availability at that time.
Q: Do you have an airport shuttle? How do I make arrangements to be picked up at the airport?
A: Yes, we offer a complimentary airport shuttle which is available beginning at 4:15 am until the last scheduled flight arriving in to Boise Airport, daily. There is no need to make advance reservations for shuttle arrangements. Upon your arrival at Boise Airport proceed to the ‘Hotel shuttle/courtesy van pickup’ island location directly outside of the lower level baggage claim. Our van is a white shuttle van with The Grove Hotel signage located along the side. When departing for the airport, the shuttle service departs the hotel beginning at 4:15 am and runs automatically every 30 minutes at quarter after and quarter till the hour, until 10:15 am. After 10:15 am, please contact guest services to make arrangements for shuttle pickup to Boise Airport.
Q: Do you offer specials & packages?
A: Yes, The Grove Hotel offers a variety of specials & package offers, which can be found on our Specials page. Additionally, we recommend that you sign up to receive advance access to limited time offers available throughout the year via email.