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Best Rate Guarantee & Privacy Policy

At The Grove Hotel, we are committed to ensuring that you’ll find the best rate for your stay on an eligible, qualifying reservation on our website, or we will match the best rate you find, and also give you an additional 10% off your stay as our way to make it up to you.

Have you found a lower rate for The Grove Hotel within 24 hours of making your reservation directly with us? Click below to submit a best rate guarantee claim form online so we can review and reply to you as soon as possible.

What rates are eligible for best rate guarantee?

Rates must be reserved on for the same room type, dates of stay, # of adults/children and similar rate plan with similar booking and cancellation/penalty policies, and the claim must be submitted within 24 hours of completing the reservation using the claim form above (for example, when the reservation is completed on if a lower eligible rate is found within 24 hours of the reservation confirmation on a 3rd party booking channel).

Examples of eligible rates include:  Best Available Rate, AAA/CAA Rate, Advance Purchase Rate, Senior Rate, Hotel Package rates.

Examples of rates not eligible for the program include:  rates booked through 3rd party opaque channels such as priceline or hotwire, rates booked as part of a 3rd party ‘bundle’ (flight combined with hotel room, car, etc.), contracted group rates or negotiated corporate/consortia rates.

When do I need to submit the claim form in order to qualify?

In order to submit a best rate guarantee request, after your reservation is completed on if a lower eligible rate is found within 24 hours of the reservation confirmation on a 3rd party booking channel, please complete the claim form below.  Our team will review the request to determine program eligibility and will reply to you, providing updates on the status of your requests directly.

How do I receive the matching rate and 10% off pricing?

Based upon review of your claim for eligibility, if it is determined that the claim meets the criteria above, our staff will automatically adjust your rate to the lower rate found online and apply an instant 10% off that price to your existing reservation.  We will notify you of the adjustment and resend your confirmation letter detailing your new pricing and stay details.

Can I contact the hotel front desk/reservation department to match the rate and receive the 10% off?

In order to expedite timely responses to claim requests, we have identified specific hotel staff with access to process claim eligibility criteria.  Because of this, and so you receive as quick a response as possible, please submit your claim using the claim form below.  Unfortunately our front desk and reservation department will not be able to honor best rate guarantee claim requests at this time.

Best Rate Guarantee Form

Additional Files
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At The Grove Hotel, we are dedicated to protecting your privacy and safeguarding your personally identifiable information. Our mission is to consistently exceed our guests' expectations in terms of the products and services we provide to our business and leisure travelers.

We strive to create an experience that is responsive to our guests' needs by using the information you entrust us with responsibly. The Grove Hotel is committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws throughout the world.

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